Voice AI for business
Voice AI infrastructure for businesses that cannot afford to miss a conversation.
SERVEXA deploys intelligent voice employees that call, understand, follow through and escalate when human judgment matters.
Live call
A real recorded call. Tap to hear it, and follow each step as it happens.
Live actions
Calling customer
Discussing order delay
Check latest order status
Contacting delivery partner
Get updated delivery ETA
Confirm with customer
Send confirmation
Notify customer via email/SMS
Emma: Hi, I ordered three days ago but I still haven't received my package. Can you check what's happening?
Hear the voice
Choose a scenario
Customer care
Natural check-ins after a service.
Tap the sphere to hear this call.
Built for the conversation
A low-latency architecture direction, with explicit performance targets and enterprise responsibilities.
Performance target
Our target is a first audio response in under 0.8 seconds. A bi-directional WebSocket media path avoids waiting on HTTP webhooks for each audio turn, helping reduce conversational delay.
Target · not a measured production benchmark
Architecture direction
Twilio SIP and Media Streams provide a path from telecom networks into the voice agent. Regional ingress is intended to reduce international backhaul and pickup delays where provider routing supports it.
Regional availability depends on carrier routing
Voice optimization
The design prioritizes continuous audio streaming with minimal buffering and fast inference. Low-latency voice models, such as ElevenLabs Flash, are candidates for a more natural, human-like conversation flow.
Model selection and end-to-end latency require validation
Enterprise commitment
Our enterprise commitments center on clear IP ownership, strict decision rights and defined security responsibilities. Tier-1 partner SLA parity is a contracting goal, subject to agreed terms and provider commitments.
IP ownership · Decision rights · SLA alignment
Safeguards
Routine conversations resolve automatically. Medium and high-risk outcomes, like repayment commitments, must clear an 85% confidence gate or go to a human for review.
Tuned for regional accents and informal payment language, so customers aren't dropped or misrouted because of how they speak.
Designed around the Nigeria Data Protection Act 2023: encrypted records, per-workspace isolation and auditable call logs.
FAQ
Every action is tiered. Below an 85% confidence score, the call outcome is routed to human review, and callers can always ask to speak to a person.
SERVEXA is designed to align with NDPA 2023 principles: data minimisation, encryption, access control and audit logs. Contact us for your compliance review.
No. SERVEXA is built for a global audience. Nigerian accents are a voice choice, not a geographic limit. Available calling destinations depend on your connected provider and its enabled coverage.
Calls that need a person are flagged as escalations so your team can step in.
Each workspace's customers and calls are private to that workspace and protected by access rules.
Create an account, add customers, choose an objective and place your first call the same day.
